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Frequently Asked Questions (FAQ)To inquire about anything related to SportsNet New York or SNY.TV, please contact us at: sportsnetnewyork@sny.tvQ: How can I find out which cable or satellite providers are currently carrying SportsNet New York? A: Click here for a complete listing of SNY cable and satellite affiliates Q: What should New York sports fans do if their cable provider is not currently offering SNY? A: SNY will continue to reach out to those cable operators not currently signed on to carry the network, however, it is always helpful for these distributors to hear directly from their subscribers regarding their interest in SNY. *Click here for a complete list of phone numbers for each cable provider in the SNY footprint Q: On what channel can I find SportsNet New York in my area? A: Click on your state for a complete list of channel positions: Q: I live outside of SportsNet New York's regional viewing area, how can I receive the network? A: SportsNet New York is available outside its regional broadcast territory (which includes the states of New York, Connecticut, northeastern Pennsylvania and parts of New Jersey) through AT&T U-Verse on channel 704, DIRECTV on channel 625 and through DISH Network on channel 438. DIRECTV customers who live outside SNY's region must subscribe to the DIRECTV SPORTS Pack, which is available a la carte throughout the United States to all DIRECTV customers. DISH Network customers, who subscribe to America's Top 60+, DishHD Silver or any higher package, now have access to SNY on channel 438. Cable operators outside of the defined areas in New York, Connecticut, Pennsylvania and New Jersey are unfortunately not permitted to carry SNY. However, to view New York Mets games outside the regional viewing area, customers must also subscribe to the MLB Extra Innings package available from select cable or satellite providers. This requirement is due to Major League Baseball rules that prohibit local team broadcast partners from infringing on other teams' territories. Q: Why don't all of your cable and satellite providers offer SNY in HD? A: It is up to each cable and satellite provider to allocate channel space for viewers to see SNY in HD. Currently, not all service providers have allocated this space, but we are encouraging them to do so because SNY has extensive HD programming, including:
* Click here to find out which cable operators are currently airing SNY in HD. Q: I live inside SportsNet New York's regional viewing area, why am I being blacked out on MLB.TV? A: All live MLB.TV games are blacked out in both teams' home telecast markets. Q: I live inside SportsNet New York's regional viewing area and my cable company does not carry SNY, why can't I see the Mets by purchasing the MLB Extra Innings package? A: A: Since you live in a zip code area that falls within the New York Mets home television territory, all Mets games will be blacked-out from MLB EXTRA INNINGS. Blackout restrictions are based on the home team's television territory as defined by Major League Baseball. Q: I live inside SportsNet New York's regional viewing area, why am I being blacked out on MLB.TV? A: All live MLB.TV games are blacked out in both teams' home telecast markets. Q: I live inside SportsNet New York's regional viewing area and my cable company does not carry SNY, why can't I see the Mets by purchasing the MLB Extra Innings package? A: Since you live in a zip code area that falls within the New York Mets home television territory, all Mets games will be blacked-out from MLB EXTRA INNINGS. Blackout restrictions are based on the home team's television territory as defined by Major League Baseball. Q: I live outside of SportsNet New York's regional viewing area and subscribe to MLB Extra Innings, why do I only get the Mets announcers sometimes? A: MLB EXTRA INNINGS determines which broadcast to use, and they most often select the home team's broadcast. Please contact MLB Extra Innings for a more detailed explanation. Q: I live inside SportsNet New York's regional viewing area and my cable company does not carry SNY, why am I being blacked out when ESPN airs the game? A: ESPN often has the right to air Mets games outside of what Major League Baseball defines as the Mets home television territory. Since you live in a zip code area that falls within the New York Mets home television territory, you will be blacked out from the ESPN games. Q: Why does some programming get blacked out in my area? A: Because of different league and college conference rules, SNY's broadcast rights for certain games do not always extend to SNY's entire broadcast territory. For example, the Jets broadcast territory, per NFL rules, only extends in a 75-mile radius from the Meadowlands. Unfortunately, SNY's broadcast territory is much larger and we must blackout Jets preseason games in markets that fall outside of the 75 mile radius. Another example involves UCONN and Syracuse University football and basketball games. In some cases with games involving either of these teams, conflicting broadcast rights are held by local stations in specific regional areas and SNY is required to black out certain areas to comply with these agreements. Blackout markets will receive alternate programming, however, it is up to each cable and satellite provider to update their local channel listings and interactive tv guides to reflect the substitute programming. Q: Where can I find SNY's college football schedule? A: Each day SNY posts the network's television schedule on www.sny.tv. In addition to visiting SNY's website, viewers can also check local listings in their area as well. Unfortunately, SNY cannot provide its entire college football schedule in advance because the games available to SNY are often not known until later dates. Q: How can I obtain a tape of a program, or part of a program, that I saw on SportsNet New York? A: Unfortunately, we are simply unable to handle individual tape requests. We apologize that we can not accommodate your request. As an alternative, if you are inquiring about Mets game content, MLB.com offers download of some MLB games for a fee at http://mlb.mlb.com/NASApp/mlb/mlb/video/dds_sell.jsp. Q: How can I buy SNY merchandise? A: We are in the process of adding SNY merchandise to the SNY.tv online shop. Please click on this attached link to get directly to the SNY shop: http://shop.mlb.com/category/index.jsp?categoryId=2406375 Q: Is closed captioning available on SportsNet New York? A: We are always looking to add features to help make our telecasts more enjoyable for all of our viewers. Closed captioning is important to SNY and currently available during all live Mets games. Going forward we are looking into adding this feature to all programming and we ask that you remain patient as we work toward this goal in the interim. Q: How can I contact SNY On-Air talent? A: Viewers wishing to contact SNY announcers and anchors can send letters to the following address:
SportsNet New York c/o PR *Please note: Many viewers send sports memorabilia to be signed by SNY talent. Due to the heavy volume of mail we receive, SNY is not responsible and can't guarantee the return of these items. |
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